Address

Tanahbala Island, North Sumartra

Email

bookings@nirwanaislandresort.com

Terms & Condition

1. Booking Policy

  • All bookings must be made through our official website or through authorized travel agents.

  • Guests must provide accurate and complete information during the reservation process.

  • A confirmation email will be sent once your booking is complete.

  • Prices are subject to change without prior notice, but rates confirmed at booking are guaranteed.

2. Check-in and Check-out

  • Check-in time: [Insert Time]

  • Check-out time: [Insert Time]

  • Early check-in or late check-out may be available upon request and is subject to availability and additional charges.

3. Payment Terms

  • Payment is required at the time of booking unless otherwise agreed.

  • We accept [insert payment methods: e.g., Visa, Mastercard, GCash, PayPal, etc.].

  • Any applicable taxes, fees, or charges will be included in your booking summary before payment.

4. Cancellation & Refund Policy

  • Cancellations made [insert cancellation window, e.g., 48 hours] before the check-in date may be eligible for a full or partial refund.

  • No-shows or cancellations after the cancellation window are non-refundable.

  • Refunds, if applicable, will be processed within [insert timeframe, e.g., 7–14 business days].

5. Guest Conduct

Guests are expected to:

  • Treat staff, property, and other guests with respect.

  • Follow resort rules and safety guidelines during their stay.

  • Take responsibility for any damages caused during their stay.

We reserve the right to refuse service or evict guests for misconduct without refund.

6. Liability Disclaimer

  • Nirvana Cove Resort is not responsible for any loss, injury, or damage to personal belongings or individuals during their stay.

  • Guests use our facilities and amenities at their own risk.

  • We are not liable for delays, cancellations, or disruptions due to events beyond our control (e.g., natural disasters, government restrictions).

7. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of Nirvana Cove Resort and may not be copied, reproduced, or used without written permission.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, services, or privacy practices. Use them at your own risk.

9. Changes to Terms

Nirvana Cove Resort reserves the right to change or update these Terms & Conditions at any time. Updates will be posted on this page with the new effective date.

10. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Nirvana Cove Resort